Effective July 31, 2026
This Privacy Policy explains how Capital Church (“Capital Church,” “we,” “us,” or “our”) collects, uses, and protects your information when you use the Capital Church Care & Support Hub at care.capitalchurch.com (the “Service”), including when you submit a prayer request, receive care from our team, or exchange text messages or email with us. By using the Service, you agree to this Policy.
Capital Church operates the Service to care for our community — coordinating prayer, pastoral care, gifts, and practical support. You can reach us any time at care@capitalchurch.com.
We only collect what we need to care for you well:
We use your information only to:
We do not sell your information, and we do not use it for advertising.
By providing your phone number and submitting our prayer request form, you consent to receive text messages from Capital Church related to your prayer request and follow-up pastoral care — such as follow-up, encouragement, and coordinating support. Consent is not a condition of receiving prayer or care; you can always ask us to reach you another way, or leave the phone number blank.
We do not share your mobile opt-in or consent with anyone. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.
When you give us your email, we use it to reply to your request, confirm we received it, and follow up on your care. Confirmation and care emails are sent through Resend, our email delivery provider, on our behalf. We do not sell your email address or use it for marketing lists. Every email we send is tied to the care you asked for; if you’d rather we stop emailing you, just tell us at care@capitalchurch.com.
Your name and contact details are seen only by our pastoral staff and the trusted care volunteers helping with your request. Prayer volunteers see a short summary of your request so they can pray for you — not your full contact details. We share information with service providers only so the Service can function:
These providers act on our instructions and are not permitted to use your information for their own purposes. We may also disclose information if required by law or to protect the safety of a person.
We keep your information as part of our pastoral care records — an ongoing ministry history that helps us care for you well over time. Two years after we finish helping with something, the written notes about it narrow so that only our pastoral staff can read them. Records we are asked to preserve, for example while a serious concern is being looked into, are kept as they are. Text-message consent records are kept as dated proof of your opt-in. You can ask us to delete your information at any time by writing to care@capitalchurch.com, and we will honor the request unless we’re required to keep a record (for example, proof of messaging consent).
You can, at any time:
Just email care@capitalchurch.com and we’ll take care of it.
The Service is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will remove it.
We take reasonable steps to protect your information, including limiting who on our team can see it. No system is perfectly secure, but we treat what you share with us as the sensitive, personal matter it is.
We may update this Policy from time to time. When we do, we’ll change the effective date above. Significant changes will be communicated where appropriate.
Questions about this Policy or your information? Email care@capitalchurch.com.